ebw Expands at SINGAPORE
Surpassing the year’s staff supplementation growth projections within the first two quarters of 2006, ebusinessware has posted tremendous growth in its Singapore operations. The team grew at a whopping 356 per cent at Singapore between the beginning and the second quarter of the year. With more team members onboarding, ebusinessware’s expertise in the realm of risk management is clearly emerging as industry best.

Another milestone achieved in the Asia Pacific region was the enrolling of several prestigious global investment banks as ebusinessware clients. While business associations with Credit Suisse are at a high with more projects planned, newer clients such as Barclays Capital have also emerged as keen business partners in the staff supplementation arena. Yet others such as American Express have expressed their interest in exploring partnering opportunities with ebusinessware in the region.

As ebusinessware gallops towards new horizons - new clients, new geographies, new employees - it is indeed something to be proud of and to celebrate about. With it however, comes lot of responsibilities on all of us. We have to make sure that as we march on to conquer new territories, we keep on adding value to our existing customers and at the same time win confidence of our newly acquired ones. As we all know, it takes huge amount of effort and time to gain customers' trust and confidence but takes only a single mistake to lose it.

We are all aware of the cut-throat competition - each one of our competitor is working hard to meet clients' expectations. We can no longer be happy by meeting customers' expectations but we must now aim to beat their expectations. In other words, we should no longer aim for customer satisfaction but should strive for customer delight.

So, how do we achieve it? What is our key differentiator? The answer is continuous learning through our newly designed 'LessonOnDemand - LoD'.

LoD has been conceptualized, designed and developed in a very short span of time using the innovative UniRAD approach and the combined brainpower at onsite and offshore. As the name suggests, employees can take lessons 'On Demand'. Employees can browse the courses available, request to be enrolled in them, on approval from LoD administrator undergo courses and accumulate credits and certifications on successful completion of courses. Course categories range from UniRAD framework, Project Management, Finance, Technology, Quality Assurance and Audits. Technology and domain experts, who are continuously interacting with industry and technology leaders, are regularly updating existing courses and adding new courses. All our courses are very practical and bridge the gap between typical classroom courses and the industry trends.

By using this unique approach we aim to be ahead of the competition by keeping ourselves continuously updated with latest trends in technology and the industry. With LoD, we aim to provide efficient business solutions which are in line with these latest trends - thereby achieving customer delight. I would, therefore, like to encourage each one of you to make use of this facility and keep yourselves on the leading edge. If not now, when?

The LessonOnDemand service was born through our effort over many years to try and get ahead in the value-chain of the consulting industry. We must impart "practical" and "applied" knowledge to individuals to turn them from being only "developers" to "solution providers" who can understand our clients' business problems and provide solutions. To survive in this competition we must go up the value chain and that happens only after we build that capability within each individual in the company.

LessonOnDemand is now at a tipping point where a few lucky volunteers (anyone can participate) got together and followed the UniRAD principles to get LoD from a concept to a real web application with multiple courses. Now is the time to take it beyond the tipping point in two ways - (a) contribute in writing courses and (b) make full use of the material and get on the path of being a solution provider and not a developer.

Equipped with our world class content and a learning management system behind it we can offer this service outside ebw as one more child of the IP³ initiative.

When you read news about large consulting contracts worldwide majority of the contract amount is taken by smaller teams from the likes of Accenture and IBM consulting and smaller amounts by much larger teams of India based companies (our competitors). As an interesting exercise try to find the Google company revenue last year and divide that by their average number of employees - all information available on the web. This shows an average of how much each employee contributes to the revenue of their company. Now do the same for India based companies like Infosys and TCS. Agreed that the business models are different but the point is to demonstrate what innovation can do a company.

Let us make use of LoD amongst all the other interesting and innovative services on our Intranet and help ourselves and our company to climb up the value chain and generate wealth and work satifsaction for each one of you.