JULY 12TH, 2004
We Promise Internal / External Customer Delight by providing Excellent Solutions and Personalized Creative Inputs.
We are an Integrated Business Committed to Complete Growth through Process Leadership.

In this edition of our newsletter, we present an overview on successful offshore partnerships. While most of these partnerships yield guaranteed benefits to corporate bottom lines at the end of the day, the process of launching one such partnership may not be one of the easiest launches to experience.

For starters, the offshore development team comprises of people from several time zones and originating from different cultural perspectives, in countries such as India, China, Ireland, Israel, Russia or Pakistan. Your doubts, about how effective the communication levels will be and other technical issues such as Project Tracking, Integration Issues, Business Continuity and Protection for Critical data, may linger.

At the same time, offshore outsourcing accounts for nearly 10% of the $536 billion Global IT services and BPO industry (Worldwide IT services Market Forecast 2002-2007, Gartner Research). And that, 80% of Fortune 500 companies had outsourced some or all of their information management function way back in 1997. (Outsourcing Institute, New York).

IT outsourcing is not just a process to gain one-time cost advantage; in fact, it’s an effective strategy for gaining and maintaining a competitive advantage.

It is these successful and strategic partnerships that have contributed to the trend of IT expenditures going down by 15-25% during the first year and as much as 35-40% by the third year (according to the META Group). The following figures will surely add to your determination to go on with your decision.

Companies Global Manpower Manpower
in India
Plans for India
Offshore Center
Accenture 65,000 3500 8000 by August 2004
Cadence 5000 315 Doubling team in 4 yrs
CSC 92,000 1200 4800 by 2004
EDS 138,000 300 2400 by 2005
Oracle 40,000 3159 6000 in next 12 months
Xansa 5583 1200 6000 in a few years
*Source Morgan Stanley India (INSIGHTS INTO OUTSOURCING AND FOREIGN COMPETITION, Presentation by:Ralph R. Shaw)

ebusinessware adheres to a proven process oriented partnership model, together with our domain expertise, to ensure the smooth transfer of knowledge from your team to our’s.

With our exclusive focus on Financial Services, reinforced with world-class infrastructure and a deep presence in world’s major financial centers – New York, London, Singapore, ebusinessware can field a global team to design and deliver outsourcing solutions. Our teams cover that extra mile to ensure that perfect blend of your inputs and our output. We work seamlessly towards a common goal to ensure business continuity, cost savings and protection to your critical data.

We understand and value your concern to monitor your project on real-time basis.

Technology architects at ebusinessware have developed the UniRAD methodology framework for undertaking even the most complex collaborative project development assignments.

UniRAD derives the best process components from the popular Rational Unified Process project methodology and the Rapid Application Development approach, providing a structured and delivery focused project approach. UniRAD formalizes a quality management system practiced at the organizational level, such that progression of those best practices to all projects is natural, automatic and smooth for its workforce.

With our Weekly Status reports, Project Data and Matrices report, Project Monitoring reports, Management reviews and Quality improvement initiatives, we ensure that you are ‘never-out-of-touch’.

With ebusinessware as your partner, your teams are freed-up to focus on new development initiatives. Our Center of Excellence (CoE) provides state-of-the-art infrastructure for Production support, Maintenance and software Quality Assurance programs.

All of our clients have realized value from our structured development approach, state-of-the-art processes, industry awareness and competitive pricing. We help clients save money, increase quality and reduce risk through technology and business process outsourcing.

Multi-Line Financial Servicesebusinessware provided outsourced technology development and quality assurance activities for several lines of business in this diversified financial services firm. We reduced the number of defects per feature point and lowered technology spending by $5 million.
Brokerage Technologyebusinessware provided a project recovery team for a client who abruptly dismissed their consulting firm. With our industry background, we were able to rapidly assess the source code and implement a formal development environment - re-orienting the project. Within three months, we launched the beta product.
Credit Derivatives - ebusinessware integrated over 10 vendor components to create a web-based, straight-through processing system for a credit derivatives hedge fund. We continue to support the firm as an outsourced provider of technology development and systems operations, keeping their costs among the lowest in the industry.
Risk Management - As part of an acquisition, this money center bank was challenged with reworking its risk management infrastructure, revamping its risk applications and consolidating data collection. ebusinessware provided subject matter expertise in the market risk area and outsourcing services for the credit area - the result was increased quality and reduced costs.

Case Study

The ability to deliver the right information to the right people at the right time, helps the world’s best companies stay competitive in today’s fast changing economy. In many global companies, the critical marketing data is locked inside transactional systems, spreadsheets and other disparate file sources. This data must be consolidated to have supporting metrics for planning activities including:

Anticipating changing market conditions and customer preferences,
Forecasting future demand for products and services
Developing profitable business plans.

To consistently beat the competition, the market leaders utilize systems that integrate all aspects of their client information reporting to deliver insight to decision makers.

This case study presents our experience implementing a ‘Sales Reporting Data Warehouse solution for one of the world’s largest financial services companies. It highlights how ebw helped our client save money, increase quality and reduce risk through technology and business process outsourcing.

Our team’s experience really enables us to take on the toughest of assignments – We do a lot of mission-critical stuff.

New initiatives and projects of ebusinessware were on the agenda of the latest partners’ meet that was held on 16th of May 2004, at New York.
ebusinessware Institute of Applied Software Engineering (EIASE) is conducting a training programme on Finance for our Software Consulting Group.
ebusinessware HR team has launched a ‘360° Communication Programme’ to identify and tap the Intellectual Capital of company.
One of our clients, a leading multi-line financial institution, has acknowledged and appreciated the exceptional delivery schedule of the dedicated offshore team.
As a part of HR initiatives, a group of software engineers and sales support team are undergoing a course, conducted by a consulting group - Peach Communication, to enhance inter-team and intra-team communications.
Software Engineering Process Group (SEPG) at ebusinessware, initiates a ‘Knowledge Exchange Programme’ amongst in-house teams, spreading across US, UK, India and Singapore.

Call us  today for an informal analysis of how you can use our offshore Center of Excellence (CoE) for Production Support, Maintenance and Software Quality Assurance activities.

Edward Hoofnagle, CEO
ed@ebusinessware.com


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